FAQ

Q: I have clicked “REGISTER” on the film page, selected “1” and clicked ADD to CART. What do I do next?

A: Look for the blue “cart” in the far upper right corner of the screen. Click it to go to the CHECKOUT Page. Fill out the form and click “PURCHASE” to complete your order for a free ticket. This will trigger an order confirmation email to be sent to you with the access code and link called “Join event.”

Q: It’s not working. (i.e. general technical trouble)

A: Please make sure you are using a supported device and have read our How to Watch page. If your device is listed, please try refreshing the page.

Q: I can’t hear anything.

A: Make sure the volume is up on the video player, using the volume icon in the lower left corner. Make sure your computer speakers volume is also turned up.

Q: No video is playing for me.

A: Please make sure you are using a high speed internet connection and try refreshing the page.

Q: The video is stuck on loading.

A: Please make sure you are using a high speed internet connection and try refreshing the page.

Q: “The videos are not autoplaying, and I just see a black window with a play button.”

A: Please make sure you have allowed autoplay for this site. Here are instructions for SafariFirefox, and Edge.

Q: I can’t cast to my Chromecast.

A: Make sure you’re on the same WiFi network as your Chromecast. You may need to restart your browser. Unfortunately there’s not much we can do to troubleshoot home networking issues.

Q: “I can’t cast to Airplay.” or “I only see a black window where the player is, but I can hear the sound.” [iOS/Airplay] 

A: Please turn off Screen Mirroring if you are using an iOS device. You can only cast using the cast button on the player.  Screen Mirroring being on is a very common problem when working with DRM videos.

Q: The pre-show kept playing and the movie didn’t start at the scheduled showtime. [Chromecast]

A: Occasionally the Chromecast will lose the connection to the originating device/browser, and won’t receive the cue to start the movie. To resolve the issue, stop casting, refresh the web page and then start casting again.

Still having trouble? Contact us: 3rditickets@gmail.com We’ll be monitoring this inbox leading up to and during the online programs.